Capitec: The bank that *****s.

The most *********** bunch ever. A deposit was made to an ATM January 14th. The ATM accepted a partial amount and the remaining balance is gone. This was queried with the bank and they confirmed the amount they have accepted. It was meant to be in the recipients account. On the 15th, a second deposit was made at a different ATM for the same amount that the first ATM accepted on the 14th. My recipient confirmed receipt of the deposit on the 15th. I have been back and forth with the bank about the money for the 14th and every single time they tell me the money was deposited on the 15th.

After being told explicitly there were 2 separate deposits. After providing proof, Capitec is still giving me the run around. I've had to make additional payments to my recipient because of the incompetence of this bank. We are in March and each time they want to raise a new request or case which comes back with the same result. Nobody at Capitec can tell me where the first amount is. Each time I get told I need to wait 48 hours or up to 10 business days. Its not that hard! Tell me where the deposit for the 14th is! If your ATM accepted the money, why was it NOT placed in my recipients account?! Why can they not provide proof? Myself and my recipient has been contacting the bank day in and day out. I've explained to so many people through multiple channels. This is a bank! How do you play around with peoples money like this!!!!!! I consider this theft!