Capitec the bank for ****mers

I don't even want to give Capitec a 1 star rating. I have been ****med to make payment to a Capitec acc. As a Capitec client myself I realized the **** and immediately emailed their Forensic dep. They emailed me an incident nr and to my horror after I had to follow up discovered that the incident nr never existed. I had to re open the case and went through all the steps opening ******** cases etc. I even emailed the bank ombudsman because I my case my money could have been retrieved if they acted immediately. I lost a total of R6000 and Capitec do not even have the decency to answer emails or contact you. The Ombudsman gave them a due date if the 7th of this month and still no news. So Capitec and the bank ombudsman gives a **** about clients being ****med. Capitec response is that I paid the money so they can not help me. I am not going to leave this here. There is more to this story as my gut tells me. Why was I given a **** incident nr and now all of a sudden it's called an error. No I do not accept this. Capitec is quick to freeze accounts why not in this matter? I lost R6000 send 100s of emails spend a **** load of airtime to get hold of someone and when I asked the date that the money went out of the other account they throw the popy act in your face. They are covering for something or someone and I want answers or my money back as I will NOT leave this as it is