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1 reviews | Active since Jan 2016

25 Oct 2019, 22:57

Capitec - the bank account controlled by your employer not you

Capitec Bank basically took ownership of my bank account away from me and placed it in the hands of my employers . They would not change my debit order date at my request because my pay day changed , instead demanded a payslip or letter from the company . How ridiculous . It’s my account , my money , my payment . They let the debit orders go through a week before I was paid as their inability to assist me ( who gets a payslip for the 31st on the 18th ?) and have not done a thing about it . Montague branch manager and consultant - were rude and unhelpful and full of themselves . And Capitec will do nothing about it . So I guess I shall open a bank account elsewhere and instruct my employer to pay my salary into a bank account that I can control !

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Replies (2)
Capitec Bank
Capitec Bank's reply28 Oct 2019, 09:34
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank
Capitec Bank
Capitec Bank's reply28 Nov 2019, 07:29
Official
Good day

As discussed telephonically, the matter has been resolved.

Kind regards
Complaint Management
Capitec Bank