Capitec that didn't meet my satisfaction as they had promised

Good evening mam/sir I understand what you are telling me about my card that was ********** , I went straight to the nearest capitec branch at hillbrow to report the case but I was told that I won't be able to get another Capitec account I explained my story then the consultant said she will transfer it to the headquarters then I will get a call because the mater was reported at the police station ,I lost my valuables with my phone when I got ****** but capitec can not help me to trace where en who did that en open my account I remember I had some few funds in my bank account. Am no longer worried about the money that was in the account am worried about the future coz last time I went to buy a car at toyota couldn't because of Capitec mater .pls help me out of this situation