Capitec Thabazimbi Branch Manager

Capitec Bank Thabazimbi, has the rudest, uneducated branch manager. I went to take out a Credit card and they said I can't afford it. My insurance changed their name in February and there already went of 2 debit orders under the new name. Now the manager herself tells me I can't afford it, but she takes into account the different names for the insurance so she doubles the expense under both names. I phoned my husband to ask him for the papers from the insurance of the name change and I told him over the phone that they are full of nonsense. This uneducated Branch manager told me that I am swearing at her and that she won't assist me any further, As far as I know "nonsense" is not a swear word. I told her that I am not swearing at anyone, and that she can leave the application, she rep**** she will gladly do so. Great to see that raising your voice and be rude to a client is the new way for capitec to assist their customers.