CAPITEC TERRIBLE SERVICE

I have been with Capitec for over 12 years and have always been a happy client since January this year. I was ****med out of R80 000 and this was reported to Capitec in January incident no ***. I was told to wait 21 days and its now going on 5 months. The 1 account has R30 000 of my money and is a Capitec account. The account is frozen and I am being harrassed by the account holder to unfreeze the account and they will pay me back, but Capitec has given me strict instruction to follow procedure. The other R50 000 is in a Nedbank account, I have provided Capitec forensics with so much information to catch the person and that the Nedbank account is also still active, but nothing has been done. The police is even calling me and asking me what is the bank doing as they can't do anything until the bank Capitec give them instruction. When I call I get placed on hold for 20min and then call disconnects. I AM SO DISSAPOINTED AND I WANT TO KNOW WHAT IS GOING ON AND WHY CAN'T THEY GIVE THE R30K BACK SO LONG THEY CAN SEE IT ON THE SYSTEM IN THE PERSONS ACCOUNT.