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Andries C

1 reviews | Active since Aug 2019

01 Nov 2023, 10:17

Capitec Terrible banking technology

Capitec is the worst bank ever regarding technology. The mobile banking app is always unavailable at moth-end and leaves me unable to make payments. I am so tired of message that they are aware of the problem and working on it. They are clearly putting plasters on the problem and not solving the root cause. I have been with Capitec since 2014 and has been an uphill battle. It is definately time to move to a bank I can rely on. The CEO earns millions, yet the systems are always unavailable. Terrible terrible bank.

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Replies (2)
Capitec Bank
Capitec Bank's reply01 Nov 2023, 11:59
Official
Good day Andries  

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank

Best regards,

Capitec Bank
Capitec Bank's reply02 Nov 2023, 13:03
Official
Good day Andries

As discussed telephonically, I trust that your issue is now resolved. Please take the time to rate our service on below link: https://www.hellopeter.com/write-a-review/capitec-bank?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true 
Kind regards 
Complaint Management Capitec Bank 

Best regards,