Capitec tells you to change banks then they fail to release your money

Capitec foreign exchange call center… I have been calling since Wednesday morning 9:00 - 16:00 and i mean consistently staying online no answer apparently their lines are busy from Wednesday- today no one will to assist basically. I called customer service to get help instead they told me I can go to the branch and change bank if I find it hard to be on a call since Wednesday up until now this morning. I will definitely change banks but please release my money that you holding its 47K thanks