Capitec tearing me a...

Capitec tearing me apart they have lapsed my policy even though I received message on my banking app in my insurance bracket that it will lapse 29 May, yes I did miss payments but still had time to pay until 28 May they are sending me emails with wrong names and not interested in investing why I had such a message when my insurance was active do I not have the right to pay arrears before lapse time I am sitting with my aunty dead body and am not allowed to grief joh.