SM
Sinenhlanhla M
1 reviews | Active since Apr 2026
14 Apr 2026, 15:11
Capitec Team Leader refused CFT for R966 -4x Mastercard Violation
Ref *** Capitec Leader Kenneth refused to log my R966 Mastercard chargebank on 13 April said 17:12 “won’t assist with CFT” and “Definitely not” to 48 hours rule.*******.I have screenshots Log CFT or I file Banking Ombud today for R50,000 fine.
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Replies (6)0
Replies (6)
Capitec Bank's replyOfficial
14 Apr 2026, 16:35Hello, you are through to Zanele. Please allow me a few minutes to fami****ize Myself with your query.
Capitec Bank's reply14 Apr 2026, 16:35
Official
Hello, you are through to Zanele. Please allow me a few minutes to fami****ize Myself with your query.
Capitec Bank's replyOfficial
14 Apr 2026, 16:38I understand you need assistance regrding your incident, kindly contact us via whatsapp so we can verify you for secruity and better assist you with your query.🙏
Capitec Bank's reply14 Apr 2026, 16:38
Official
I understand you need assistance regrding your incident, kindly contact us via whatsapp so we can verify you for secruity and better assist you with your query.🙏
Capitec Bank's replyOfficial
14 Apr 2026, 16:43Is there anything else I can assist you with today Sinenhlanhla?
Capitec Bank's reply14 Apr 2026, 16:43
Official
Is there anything else I can assist you with today Sinenhlanhla?
SM
Hi Zanele,
Update: SHEIN refunded R966 at 15:28 today after Capitec escalated, but Capitec app shows “pending refund, available within 7 days”.
Per Mastercard Code 30, I’ll mark this review as “Resolved” once the R966 is CLEARED and spendable in my account, not pending.
I won’t be moving to WhatsApp as the branch already provided incorrect info on WhatsApp (“Definately not”, “no case”). To avoid further miscommunication, let’s keep resolution updates public here.
CFT reference from branch: CFT***. Kindly confirm when funds are cleared on your side.
I will update this post when cleared. Thank you.
Sinenhlanhla M's updateReviewer Update
14 Apr 2026, 16:44Hi Zanele,
Update: SHEIN refunded R966 at 15:28 today after Capitec escalated, but Capitec app shows “pending refund, available within 7 days”.
Per Mastercard Code 30, I’ll mark this review as “Resolved” once the R966 is CLEARED and spendable in my account, not pending.
I won’t be moving to WhatsApp as the branch already provided incorrect info on WhatsApp (“Definately not”, “no case”). To avoid further miscommunication, let’s keep resolution updates public here.
CFT reference from branch: CFT***. Kindly confirm when funds are cleared on your side.
I will update this post when cleared. Thank you.
SM
Sinenhlanhla M's update14 Apr 2026, 16:44
Reviewer Update
Hi Zanele,
Update: SHEIN refunded R966 at 15:28 today after Capitec escalated, but Capitec app shows “pending refund, available within 7 days”.
Per Mastercard Code 30, I’ll mark this review as “Resolved” once the R966 is CLEARED and spendable in my account, not pending.
I won’t be moving to WhatsApp as the branch already provided incorrect info on WhatsApp (“Definately not”, “no case”). To avoid further miscommunication, let’s keep resolution updates public here.
CFT reference from branch: CFT***. Kindly confirm when funds are cleared on your side.
I will update this post when cleared. Thank you.
Capitec Bank's replyOfficial
14 Apr 2026, 17:07Did you know you can withdraw funds at any till point instead of the ATM, it only cost R2!❤️😊
Capitec Bank's reply14 Apr 2026, 17:07
Official
Did you know you can withdraw funds at any till point instead of the ATM, it only cost R2!❤️😊
Capitec Bank's replyOfficial
14 Apr 2026, 17:07It’s been a pleasure assisting you today. 😊 Thank you for choosing Capitec Bank, your trust means a lot to us. If you’re happy with the service I’ve provided, I would truly appreciate it if you could take a moment to rate the interaction a 5.
If you need any further support, please don’t hesitate to reach out. Wishing you a wonderful day further! 🌞📞❤️
Capitec Bank's reply14 Apr 2026, 17:07
Official
It’s been a pleasure assisting you today. 😊 Thank you for choosing Capitec Bank, your trust means a lot to us. If you’re happy with the service I’ve provided, I would truly appreciate it if you could take a moment to rate the interaction a 5.
If you need any further support, please don’t hesitate to reach out. Wishing you a wonderful day further! 🌞📞❤️