Capitec tap to pay issues

Absolute horrific experience with this terrible bank, rude call centre agents, unhelpful bank attendents. Capitec tap to pay was having issues yesterday (3 July 2025), so money would leave your account but on the merchant side it would say "declined" so I had to draw cash and pay. This means now I have paid twice for the same thing, call in to Capitec bank and they refuse to help without the decline slip. I go back to the garage and they do not do reprints of decline slips. I call Capitec again and was met with an absolute rude lady who asked me why I tapped to pay when the app said that there was an issue. The warning only appear once you enter the app, so I didnt know. You get what you pay for, what you save in bank fees, you pay for in stress. Stay away from this bank, they have effectively made me do all the admin and running around when THEIR app was defective. I will be looking to migrate to another bank soon. Do yourself a favor, STAY AWAY from Capitec, they do not care about the customer.