CAPITEC TAKING MORE THAN 24 HOURS TO PAYOUT A NATURAL DEATH FUNERAL CLAIM. ALL REQUIRED DOCUMENTS HAVE BEEN SUBMITTED 2 WEEKS AGO STILL WE CANT BURY, THE STATUS HAS BEEN ON INVESTIGATING

I'm so disappointed and hurt. My uncle died and he had a funeral policy with Capitec. he listed his son as beneficiary however the surnames didn't match, he is an elderly and got his son details wrong when he opened the policy. we only found out about this when my cousin went to claim. we submitted all the required documents and police stamped affidavit at the Gugulethu branch and we were assisted by Bongi. after 2 weeks of back and forth the issue is still pending. we went to the Branch on the 05/05/2022 and the consultant (Bongi) was so rude we didnt even get assistance. we went today and we were assisted by Desmond who advised there is nothing they can do they submitted everything to the claims department and it still under investigation. My uncle died a month back and we still cant bury him, we have no plan B, his policy is up to date but Capitec is taking forever to verify the documents, WHY ???. we now have to cremate him although he is insured ? PLZ payout the money, his son needs it to bury his father urgently!!