CJvR
Christiaan Janse van Rensburg

1 reviews | Active since Jun 2014

15 Mar 2019, 16:25

CAPITEC TAKING MONEY FROM MY ACCOUNT AS IT PLEASES THEM.

For years I'm a loyal client of Capitec, paying my personal loan and credit every month and have NEVER been in arrears. In fact, my credit card is proof of how I manage my finances.

My problem with Capitec Bank, is that they treat every client as a bad debt client.

I have signed a contract that my loan and credit card is to paid on every 21st of each month. This is when my salary date.

Today money was deposited into my account, which I was supposed to transfer it to a client who's vehicle I have sold. This is NOT MY MONEY AND CAPITEC DOESN'T HAVE THE PERMISSION TO TAKE MONEY FROM MY ACCOUNT when it pleases them, specially if it is not my salary that's paid in. And this is not the first time Capitec does that.

Next time I will close my account and join Standard Bank and then Capitec will wait for their money the 1st of each month.

Yes, I know Capitec will not feel the loss of me as client, but I am not the only client that is unhappy with the way we as clients are being treated.

The person who I was supposed to transfer the money to, is now treating me as a ********, thanks to Capitec Bank who doesn't respect clients.

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Replies (1)
Capitec Bank
Capitec Bank's reply18 Mar 2019, 08:14
Official
I acknowledge your posting, and have referred it to Nandipha Mafoumba for immediate attention.

Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank