CAPITEC TAKING ME FOR A RIDE

On Saturday the the 16 October 2021 realized that a debit which is allegedly reflecting as a card transaction went-off on my account to the amount of R12 784. Upon inquiry, i was advised to visit the nearest branch were i was told that the branch had no authority to reverse that kind of transaction. My worry is that the amount that went through is way above my online daily limit of R10 000.That notwithstanding, the bank feels that i have to wait for 7 to 10 working day even after that, they are promising that they will be able to resolve the problem.

Why do we set daily limit if people are able to bypass them without authority?

How is it possible that the bank can't override its system timeously to address my quiry?

This so unprofessional