Capitec taking for ever to unfreeze my account

It's been almost a month since I went to capitec and reported some ********** activities that happened to my account and the matter was then escalated to the ***** department which then frozen my account and I was told by one of their consultant that it will take 7-14 days for the matter to be resolved but to date no communication or feedback has been received from capitec bank what's so ever, my account is still frozen which has left me stranded and unable to access even my salary. I have been since been making countless in and out visit to the branch but they were unable to get hold of the ***** department, have been promised that they send them an email so they can give me feedback but till now nothing has been done. This is really unacceptable and very inconveniencing to be as a client.