Capitec taking for ever to investigate a account

We are clients from capitec for many years. Last mont someone hack into our account and emptied it. My husband had to let his accumulated leave be payed out so that we could still pay our debit orders. There was no money for food and all debit order could still not be paid. We made arrangements so that sanlam goes of double this mont leaving us again with hardly money to buy food. Capitec on your own account you say we have to give you 30 day's for the investigation to be completed. You have completed your investigation more than a week but yet you have millions of stories. I feel really sorry for you employer's at on of you Burgersfort branches. They went above and beyond to help us but their hands ate cut of by your so-called investigation department. R50 000 is a lot of money to loose. We need our money. Pay and tax that has been payed out