Capitec taking fees without providing a service

I stopped at Engen Alberton this morning to withdraw 200.00 rand from a Capitec atm, the transaction could not be completed as the autobank had no notes, this was not displayed on the screen as it allowed me to continue, yet I was charged R8.80 transaction fee.

Very disappointed how can Capitec Bank charge a cash withdrawal fee if they are unable to dispense the required amount.

Sounds like a money making scheme to me.