Capitec taking clients for a ride

Good day,

I've logged in two incidents with Capitec where the same merchant took money from my account without me having to Authorize the transactions. The first incident happened on the 14th Apr 22 for R766.24 and the second one on the 4th May 22 for R1130.55 On Sunday (8/05/22) I went to the Tubatse Crossing in Burgersfort to find out why have I not gotten any feedback on both incidents. I spoke to a gentleman called Frans who I had to ask what his name was, as he was not wearing a name tag. He made a call and told me that on the 20th April 22 Capitec called me and I did not answer, so they could not give me the feedback for the first incident. The gentleman told me that the second incident is still new and has no feedback yet. So I asked why aren't we following up to find out what the feedback was for the first incident and he told me that the department where he needs to follow up is closed since it was Sunday. Monday (09/05/22) I visited the Lydenburg Branch and spoke to a lady by the name of Cindy whom was also not wearing a name tag. I had to ask for her name. She also made a call and she was told that I was called on the 20th Apr 22 and I said I'm not happy with the outcome of the feedback and the matter was escalated and there is no feedback yet. With the second incident I was told its too early and there is no feedback.

I'm at a state where I do not know what to believe anymore as I never spoke to a Capitec representative who gave me feedback on any of the incidents. I'm also starting to doubt if the incidents are really being investigated or Capitec is just buying time so that I can get tired of the back and forth with no solutions. I'm ready to end my relationship with Capitec Bank.