IE
Ian E
1 reviews | Active since Nov 2018
12 Nov 2018, 07:52
Capitec Takes R300 from my account and gives unipin R30 ..3rd COMPLAINT to capitec for the same thing***
Capitec took R300 from my account Gave UNIPIN only R30 This was the 4th of NOvember. This has been logged on Hellopeter on the 5th of November Today is the 12th of November Still no response/reply/correction from Capitec bank.
I acknowledge your posting, and have referred it to Sugeibah Ganief for immediate attention. Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management Capitec Bank
I am still WAITING???? past 5 days...!!! Your service is pathetic to say the least.
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Replies (3)
Capitec Bank's replyOfficial
12 Nov 2018, 12:35Good day IanErasmus2018
I trust that you are well.
With reference to your Hello Peter Complaint dated 5 November 2018 and our conversation on 7 November 2018.
Feedback has been provided to you via telephone.
Please feel free to contact me if you have any questions or concerns regarding this matter.
Kind regards
Keshia Nomdo
Complaint Management Officer
I trust that you are well.
With reference to your Hello Peter Complaint dated 5 November 2018 and our conversation on 7 November 2018.
Feedback has been provided to you via telephone.
Please feel free to contact me if you have any questions or concerns regarding this matter.
Kind regards
Keshia Nomdo
Complaint Management Officer
Capitec Bank's reply12 Nov 2018, 12:35
Official
Good day IanErasmus2018
I trust that you are well.
With reference to your Hello Peter Complaint dated 5 November 2018 and our conversation on 7 November 2018.
Feedback has been provided to you via telephone.
Please feel free to contact me if you have any questions or concerns regarding this matter.
Kind regards
Keshia Nomdo
Complaint Management Officer
I trust that you are well.
With reference to your Hello Peter Complaint dated 5 November 2018 and our conversation on 7 November 2018.
Feedback has been provided to you via telephone.
Please feel free to contact me if you have any questions or concerns regarding this matter.
Kind regards
Keshia Nomdo
Complaint Management Officer
IE
Ian E's updateReviewer Update
12 Nov 2018, 13:13Capitec did not call me?? What conversation are you refering to.
There is no call log on my cellphone from CAPITEC ??
This query is NOT RESOLVED* Unipin states they only received R30 from CAPITEC so CAPITEC took R270 from me (Theft *). I did not reveive a UNIPIN electricty TOKEN for R300 as deducted from my cellphone banking app but a TOKEN For R30.
I WISH Capitec called me but you didnt.!
UNIPIN fully denies receiving R300 from CAPITEC
SO in this instance CAPITEC is at fault&
Im still waiting for this issue to be resolved IT IS NOT RESOLVED??
KEshia, I dare you to call me directly.
YOU HAVE MY CONTACT DETAILS on the SYSTEM*
As far as I am concerned, you failed again in an attempt to get this complaint off from Hellopeter's website.
IE
Ian E's update12 Nov 2018, 13:13
Reviewer Update
Capitec did not call me?? What conversation are you refering to.
There is no call log on my cellphone from CAPITEC ??
This query is NOT RESOLVED* Unipin states they only received R30 from CAPITEC so CAPITEC took R270 from me (Theft *). I did not reveive a UNIPIN electricty TOKEN for R300 as deducted from my cellphone banking app but a TOKEN For R30.
I WISH Capitec called me but you didnt.!
UNIPIN fully denies receiving R300 from CAPITEC
SO in this instance CAPITEC is at fault&
Im still waiting for this issue to be resolved IT IS NOT RESOLVED??
KEshia, I dare you to call me directly.
YOU HAVE MY CONTACT DETAILS on the SYSTEM*
As far as I am concerned, you failed again in an attempt to get this complaint off from Hellopeter's website.
Capitec Bank's replyOfficial
12 Nov 2018, 16:28Good day IanErasmus2018
I trust that you are well.
With reference to your Hello Peter Complaint.
I have once again engaged with you via telephone at 16:24 and feedback has been provided to you regarding this matter.
Please feel free to contact me if you have any questions or concerns regarding this matter.
Kind regards
Keshia Nomdo
Complaint Management Officer
I trust that you are well.
With reference to your Hello Peter Complaint.
I have once again engaged with you via telephone at 16:24 and feedback has been provided to you regarding this matter.
Please feel free to contact me if you have any questions or concerns regarding this matter.
Kind regards
Keshia Nomdo
Complaint Management Officer
Capitec Bank's reply12 Nov 2018, 16:28
Official
Good day IanErasmus2018
I trust that you are well.
With reference to your Hello Peter Complaint.
I have once again engaged with you via telephone at 16:24 and feedback has been provided to you regarding this matter.
Please feel free to contact me if you have any questions or concerns regarding this matter.
Kind regards
Keshia Nomdo
Complaint Management Officer
I trust that you are well.
With reference to your Hello Peter Complaint.
I have once again engaged with you via telephone at 16:24 and feedback has been provided to you regarding this matter.
Please feel free to contact me if you have any questions or concerns regarding this matter.
Kind regards
Keshia Nomdo
Complaint Management Officer