Capitec Table Bay staff member thinks she's my mother or owner.

I just received a call from Capitec Table Bay - ***, and the lady didn't even give me her name, nor does she have a manner of speaking. She calls me to shout at me like I am her ****ing child! So I dropped the call. She phones back, I pick up and explain to her that she could speak to me properly and not in the manner in which she is doing. To which she opts to then threaten me with my account being closed, and then drops the phone in my ear. All this because an InDriver ride this morning which we agreed with the driver of a White Honda Ballade CAA246326 who has gave me specific instructions of how he wants to be paid and is now unable to withdraw the funds. Please pull records of the call if need be and tell me that's how clients are spoken to at Capitec and I will gladly go offer an apology in person but if not, that lady go bungee jumping without a rope off Table Mountain. This isn't a capitec phone I am using, so I will choose who and how I am spoken to on it, she doesn't get to decide that for me on whatever super special capacity she may regard herself in.

I sent the driver the cashsend details, after doing it in front of him and putting in the pin that HE requsted, which is STILL showing unredeemed on my side. Should they require a new pin, I could give a few examples for absolutely free on how that can be expressed if your staff is that clueless and inexperienced about customer service.