Capitec systems working poorly.

Me and my wife went to capitec to open account by witch we would like to manage some of our house expenses.

Opening a account wasn’t the problem. But getting the secondary card for her was very frustrating.

The first time I went in I only found out after opening the account (aka sitting there for an hour) that my wife needed to be there aswel. So we needed to come back another time.

We came back 2 days later trying to get the supplementary card. After 2 hours we called it quits and left because there agents were trying everything with a broken system to make it work and they couldn’t resolve the problem.

After 2 weeks I found the branch and spoke to the manager, who ensured me they resolved the problem.

We went in the next morning after the call. Only to sit there for another hour and half with the system still not working.

Capitec I haven’t even started banking with that account and already nothing is working.

What will be done about this ?