Capitec system sucks

While trying to buy via takeALot my daily limit and online limit was reduced to zero, now I cannot buy anything for the next 3 days. When phoning support, I was asked questions which I answered correctly, as I know what I have and do not have, but was informed their system flagged it as incorrect. Surely if a system just changes my limits to zero and then states that my security questions are incorrect, something on the system must be wrong. Now Capitec wants me to go to the branch to sort it out, surely if I wanted to leave my house during this stage of the pandemic, I would have done that and not tried to buy online. This is the worst service provided by Capitec ever!!!!!!!!!!!!!!!!!!!!!!!!!!