Capitec System Still not a 100% working now Im being charged for reversal

I Patricia Khumalo tried to make a payment to one of my beneficiaries this afternoon 10 August 2022 on my Capitec ,the system gave me an error message that said payment was not successful as there was an error of some sort, checked the balance and it was still the same and I attempted payment for the second time and it went through but it paid the same person twice. I called the call centre as I needed this other R400.00 reversed and I was told that I will be charged R160.00 I can not be charged a R160.00 the system gave me an error message. Given what happened the past week it makes one wonder if the system is 100% working. But I refuse to pay R160.00 for reversal and I need my money reversed.