Capitec system ******** working from inside.

This happened on the 14 of December 2022 and I have lost over R60 000. At 1:10pm I received an sms saying I made a cash send of R3000 and another sms immediately. I immediately rushed to to the bank as I do not understand what is cash send. I arrived at eastgate mall capitec and was served by a white man. As he was serving me I explained that I received these sms that I do not understand and my phones says my capitec banking application is now registered in another device, which is surprising because I have my phone with me and my bank card, nothing is lost. He then says to me that I should punch a 5 digit number, I ask what is this number for, he answered and said he does not know. I then ask do you not like serving old people and he responds by saying his sick, I responded by saying feel better.

When he had finished assisting me I was able to check by app and see my money was still there and I presume that everything was fixed my money is safe. I went outside to draw money R200 but I did not receive an sms and I thought it's because of the network as network was an issue.

I left eastgate mall going home and when I arrived I checked the app again to see if my money is still there, but I was shocked to see no money at all even from my personal savings account and the live better account.

I rush to Eastgate capitec to tell them of what has just happened. I spoke to a different person and told her of me being there earlier on and how I just lost my money. They called the manager and they checked my account to see where is the money, and I was told me my money was sent to different people and my debits were reversed and my account is on R0 including my credit card. I was told to open a case.

Why could they not see that from the beginning I am being ****** or why can't they reserve the money back to me because that's what those people who stole my money did. Please remember that I did not do any transactions on this day as I was home, had my phone and cards with me so how was it possible for my money to be ******.