Capitec system failure and inefficient call centre

Went into a branch to have online card payments activated. the branch helped and informed me I was going to receive a code via sms. I was then told I need to wait 24 hours to activate. The branch did what they needed to do, but the Capitec system failed. A call was eventually logged with their it system but I couldn't get an indication of how long it was going to take. I need to make a online card payment. I've been struggling to do this for almost a week now :(... The Bank need to up their service.