Capitec & Symington

I understand my account was handed over to Symington & De Kok attorneys and once that has happened one will be required to pay legal fees. What really is frustrating is paying your account in the blind, not knowing where it stands because of statements not being sent even after numerous requests and the fact that I have to pay extra costs in order for me to get a statement which makes me question what the service fees are for apart from the legal fees. I fully put the responsibility on Capitec because they suppose to ensure that whoever they sell our accounts to does represent the level of service that they promise to provide.