Capitec swallowed my money!!!

I deposited R6000 yesterday at Clearwater capitec ATM. The ATM swallowed my money and the machine had an error. I went inside the bank to get help from one of their consultants, who assured me that my money will be in my account within an hour. To my surprise, I received an sms that my dispute was declined and that they were no funds found. I want my money!!! This is frustrating as capitec are the ones that moved their in-house deposit services to the ATM. I know have to explain to the people I owe why their money is not paid. I am definitely closing this account and going back to a reputable bank.