Capitec SUUUUUUUUUUUUUUCCCCKKKKKKSSSSSSSSSSSSSSSSSSSS

So I called Capitec to make an arrangement of my access and personal loan, only the personal loan was updated, not only that to rectify this error I am told I need to go to the bank so the call which I made on can be listened to by myself and the bank consultant. Then I get to my nearest branch then I am told I have to wait 48 hours before the call is received and I need to come back on Friday, not only that I had to remember the exact time that I made the arrangements, as someone who has been a loyal customer of Capitec bank, to say I am infuriated would be an understatement. Is Capitec not supposed to be the best digital bank in the country. They can kiss my - my parents and my brothers account bye bye. Not only are they making their incompetence my problem, but they are also wasting my time.