Hellopeter
Share Your Experience

1 reviews | Active since Dec 2013

26 Mar 2019, 10:25

Capitec supporting their staff in treating their clients like trash!

Below is the reply i received from Capitec Bank on 13 March 2019, regarding a complaint i logged about a particular staff member at their Delft branch...up until today 27 March 2019 I've received no feedback whatsoever from Viwe Bokveldt, nor any management team member of Capitec Bank, so I've come to my own conclusions that it is okay for Capitec staff members to treat their clients like trash! Officials reply I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Viwe Bokveldt will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management Capitec Bank

0
Replies (2)
Capitec Bank
Capitec Bank's reply26 Mar 2019, 14:47
Official
I take note of your complaint and will ensure it receives urgent attention.

Complaint Management
Capitec Bank 
's update26 Mar 2019, 14:55
Reviewer Update
It's been weeks since your last response, why wanting to give it urgent attention now? Your staff member was rude to me infront of my children, so rude that my son noticed and told me not to leave it at that...so if a child could recognise the barbarian behaviour of of your staff member what is the delay?