Capitec supporting ********

So this is the story!!!! I was selling my car and the potential buyer came to view the car and agreed to take it. We exchanged the banking details and informed him that I will only take payments made direct to Capitec bank because if money is transferred from other banks it takes time to clear. the guy went to Capitec with a cheque and deposited the cheque into my account and i was not aware that the guy made this form of payment, I received an SMS from Capitec informing me that money has been deposited into my account then the guy came to collect the car, thats how i lost my car all thanks to this bank. So when i went to the bank to check i was told that the guy payed using a cheque and the is nothing they can do i need to wait for two weeks to see if it clears, they gave me location where this cheque was deposited and advised that thats all they could do for me from their end.

*Why are you not willing to assist in investigating and finding these ********, your banks should have cameras and be able to trace this person? *Why do you send out sms's of money being deposited to accounts if its still need to clear? Can you change that process because its misleading... This bank lacks proper security and has very poor service.