NS
Natasha S
1 reviews | Active since Aug 2020
03 Dec 2024, 19:56
Capitec support *****!!!!!
Worst service ever!!!! They allowed Microsoft to take R1499 from my account. I have not signed up for any subscription. I am a single mother with a very small income. Now I have to wait 21 days for an outcome. This money was for transport!!! I moved over to another bank... Seeing Capitec allows *****.
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
03 Dec 2024, 21:15Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
Best regards,
Capitec Bank's reply03 Dec 2024, 21:15
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
Best regards,
NS
Natasha S's updateReviewer Update
03 Dec 2024, 21:17Yes they keep on telling me to stop my card again. I have stopped the card. Got a new card. I want my money back in my account!!!!!
NS
Natasha S's update03 Dec 2024, 21:17
Reviewer Update
Yes they keep on telling me to stop my card again. I have stopped the card. Got a new card. I want my money back in my account!!!!!
NS
Natasha S's updateReviewer Update
05 Dec 2024, 12:27Review for Microsoft and Capitec Bank:
I am absolutely disappointed and upset with both Microsoft and Capitec Bank, and I feel the need to warn others about my negative experience. I have never subscribed to any services or agreed to any debit orders with Microsoft, yet they attempted to debit my bank account three times for an amount of R109. But it doesn't stop there — as soon as a payment came into my account, Microsoft debited a whopping R1499.00 on the 23rd of November at 8:01 AM without my authorization.
To make matters worse, I am extremely disappointed in Capitec Bank for allowing such an unauthorized transaction to go through. They did not provide any protection or assistance when I needed it most, and now I am struggling tremendously to get my funds refunded. The customer service from both Microsoft and Capitec has been a nightmare.
I’ve tried calling Microsoft multiple times, but have received no resolution. The lack of accountability and transparency is appalling. My advice to others: Do not trust Capitec Bank with your funds, and if you plan on purchasing any product from Microsoft, go through a trusted computer supplier instead. Microsoft is the worst company I have ever dealt with, and I will certainly be exploring other options going forward.
This experience has left me extremely frustrated and cautious. I hope others avoid these companies to spare themselves the headache I've gone through.
Natasha
I am absolutely disappointed and upset with both Microsoft and Capitec Bank, and I feel the need to warn others about my negative experience. I have never subscribed to any services or agreed to any debit orders with Microsoft, yet they attempted to debit my bank account three times for an amount of R109. But it doesn't stop there — as soon as a payment came into my account, Microsoft debited a whopping R1499.00 on the 23rd of November at 8:01 AM without my authorization.
To make matters worse, I am extremely disappointed in Capitec Bank for allowing such an unauthorized transaction to go through. They did not provide any protection or assistance when I needed it most, and now I am struggling tremendously to get my funds refunded. The customer service from both Microsoft and Capitec has been a nightmare.
I’ve tried calling Microsoft multiple times, but have received no resolution. The lack of accountability and transparency is appalling. My advice to others: Do not trust Capitec Bank with your funds, and if you plan on purchasing any product from Microsoft, go through a trusted computer supplier instead. Microsoft is the worst company I have ever dealt with, and I will certainly be exploring other options going forward.
This experience has left me extremely frustrated and cautious. I hope others avoid these companies to spare themselves the headache I've gone through.
Natasha
NS
Natasha S's update05 Dec 2024, 12:27
Reviewer Update
Review for Microsoft and Capitec Bank:
I am absolutely disappointed and upset with both Microsoft and Capitec Bank, and I feel the need to warn others about my negative experience. I have never subscribed to any services or agreed to any debit orders with Microsoft, yet they attempted to debit my bank account three times for an amount of R109. But it doesn't stop there — as soon as a payment came into my account, Microsoft debited a whopping R1499.00 on the 23rd of November at 8:01 AM without my authorization.
To make matters worse, I am extremely disappointed in Capitec Bank for allowing such an unauthorized transaction to go through. They did not provide any protection or assistance when I needed it most, and now I am struggling tremendously to get my funds refunded. The customer service from both Microsoft and Capitec has been a nightmare.
I’ve tried calling Microsoft multiple times, but have received no resolution. The lack of accountability and transparency is appalling. My advice to others: Do not trust Capitec Bank with your funds, and if you plan on purchasing any product from Microsoft, go through a trusted computer supplier instead. Microsoft is the worst company I have ever dealt with, and I will certainly be exploring other options going forward.
This experience has left me extremely frustrated and cautious. I hope others avoid these companies to spare themselves the headache I've gone through.
Natasha
I am absolutely disappointed and upset with both Microsoft and Capitec Bank, and I feel the need to warn others about my negative experience. I have never subscribed to any services or agreed to any debit orders with Microsoft, yet they attempted to debit my bank account three times for an amount of R109. But it doesn't stop there — as soon as a payment came into my account, Microsoft debited a whopping R1499.00 on the 23rd of November at 8:01 AM without my authorization.
To make matters worse, I am extremely disappointed in Capitec Bank for allowing such an unauthorized transaction to go through. They did not provide any protection or assistance when I needed it most, and now I am struggling tremendously to get my funds refunded. The customer service from both Microsoft and Capitec has been a nightmare.
I’ve tried calling Microsoft multiple times, but have received no resolution. The lack of accountability and transparency is appalling. My advice to others: Do not trust Capitec Bank with your funds, and if you plan on purchasing any product from Microsoft, go through a trusted computer supplier instead. Microsoft is the worst company I have ever dealt with, and I will certainly be exploring other options going forward.
This experience has left me extremely frustrated and cautious. I hope others avoid these companies to spare themselves the headache I've gone through.
Natasha