CD
Carl D
1 reviews | Active since Feb 2020
17 Feb 2020, 11:37
Capitec Sucks.
So I have had 4 different "online" transactions go off my account in the last month. 4 different amounts, and have stopped my card twice. This has been reported to the bank, and despite the fact that these are unauthorized transactions, and **********, all I get is that it is under investigation. Nobody can give me answers, nor can they give me a turn around time as to when their "investigations" will be concluded, and my money returned. This is pathetic service from a bank that is considered to be an up and rising service provider. Ridiculous is what it is. *WORST SERVICE EVER* It seems the only way to solve this is to close this account completely and take my money elsewhere.
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Replies (2)0
Replies (2)Capitec Bank's replyOfficial
17 Feb 2020, 16:51I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply17 Feb 2020, 16:51
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
24 Feb 2020, 12:04Good day Carl D
I confirm the matter has been dealt with.
Kind regardsCapitec Bank
I confirm the matter has been dealt with.
Kind regardsCapitec Bank
Capitec Bank's reply24 Feb 2020, 12:04
Official
Good day Carl D
I confirm the matter has been dealt with.
Kind regardsCapitec Bank
I confirm the matter has been dealt with.
Kind regardsCapitec Bank
