CD
Carl D

1 reviews | Active since Feb 2020

17 Feb 2020, 11:37

Capitec Sucks.

So I have had 4 different "online" transactions go off my account in the last month. 4 different amounts, and have stopped my card twice. This has been reported to the bank, and despite the fact that these are unauthorized transactions, and **********, all I get is that it is under investigation. Nobody can give me answers, nor can they give me a turn around time as to when their "investigations" will be concluded, and my money returned. This is pathetic service from a bank that is considered to be an up and rising service provider. Ridiculous is what it is. *WORST SERVICE EVER* It seems the only way to solve this is to close this account completely and take my money elsewhere.

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Replies (2)
Capitec Bank
Capitec Bank's reply17 Feb 2020, 16:51
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention. 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank 
Capitec Bank
Capitec Bank's reply24 Feb 2020, 12:04
Official
Good day Carl D

I confirm the matter has been dealt with.

Kind regardsCapitec Bank