AB
Angus B
1 reviews | Active since Aug 2022
31 Aug 2022, 12:45
Capitec Sucks
More than R600 taken from my Capitec Savings Account on 5 Aug while the app is down ... in 4 ********** Uber transactions.... Capitec Branch tells me it is going to cost me R80 per transaction to investigate as well as R70 to reinstate my card which I stopped on 6 Aug when the app came online again and I saw the ********** transactions ... REALLY...!!! I can no longer trust my Capitec account ....
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Capitec Bank's replyOfficial
31 Aug 2022, 12:48Good day Angus
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply31 Aug 2022, 12:48
Official
Good day Angus
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
AB
Angus B's updateReviewer Update
01 Sept 2022, 14:57I was contacted by a Capitec Agent and the 4 *****elent transactions were reversed , without having to pay the R80 per transaction fee for ""investigating"the *****, as advised by the Bayside Branch. Thank you Capitec .... now if I could get my card, which I cancelled due to the *****, replaced for free ....that would be service...
AB
Angus B's update01 Sept 2022, 14:57
Reviewer Update
I was contacted by a Capitec Agent and the 4 *****elent transactions were reversed , without having to pay the R80 per transaction fee for ""investigating"the *****, as advised by the Bayside Branch. Thank you Capitec .... now if I could get my card, which I cancelled due to the *****, replaced for free ....that would be service...