CAPITEC SUCKS!!

Two days ago I made two airtime purchases and they never went through. Called capitec customer care and they said they will rectify in minutes. Fast forward to the next day, still nothing. So I went to a branch in Observatory and the lady there called capitec head office I presume to ask about this. They said "It can take up to two weeks". TWO WEEKS!!!

Today another transaction I did not approve goes off on my card and when I call, they tell me they are going to block my card, THE ENTIRE ********** So in the meantime what do I use, she has no idea. All that she is gonna do is block my card.

This is the third time I have tried and failed to reverse money with capitec, the first was earier this year and I was even charged for it, BUT, the money was never reversed. I paid YOU to "attempt" to reverse my money, now you want to leave me with a card that is useless. Where I am, how I need the card doesn't matter. You people are disgustingly abusive with money that you claim to be keeping for us whereas when its time to act, you make is seem like a favour that you are annoyed of giving out.