Capitec Sucks

<p>I unfortunately have a Capitec Bank Account. On the 24th May i went to draw out some money at the atm in Rosebnak which is right outside the Capitec Bank. I normally don't draw out my money at the atm but seeing as Pick N Pay had just closed i had no choice as i needed the money for Transport. As i got near the Atm i stopped to take out my card and when i did so two men quickly rushed to the machines. The one went to the one and the other to the other atm. I waited and once they were done. I went i put in my card. The next thing i new the machine had swallowed my card and before i could block it R2135 was drawn out of my account at an FNB in Rosebank. I phoned Capitce while i was still at the ATM. I explained what happened the nest day i phoned and asked for it to be escalated as i need the money for Transport to get to and from work. I was told it would take 11 working days and even received an sms saying that. I phoned yesterday as it was the 11th working day and was told that as it was the 11th day i would have feedback latest today being the 13th. I phoned now to follow up and was told that i am incorrect and it has not been 11 days and that i must wait till Monday. This is Highly Unacce;table as i have passed the 11 day mark and their is still no feedback and no money. I did not ask for my money to be ****** and i know you claim the money back from your insurance. Why is taking longer than the time i was given?. Why has no one phoned me?. WHERE IS MY MONEY. Why now am i suddenly being told it is not eleven days and by being told that i am indirectly being accused of Lying. This is very unprofessional</p>