Capitec Struggling to keep up with promises

on the 29th of April, I made a payment incorrectly. I kindly asked for a reversal of that payment. When I phoned them they were very rude and told me I can wait 15 days for the reversal. On the 15th of May, I went into a branch hoping they could help me since it has been 15 days prior to when I requested a reversal. When I asked for some help the employee working at the branch was very unprofessional and completely rude towards a customer. I have been banking for quite a few years with Capitec now and really I did not expect this type of unprofessional service.

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Hope to see that my experience with capitec just gets better because I am ready to move to another bank