Capitec strangle

I am a Client of the bank. When I registered with them I used a temporary ID. As much I was notified to bring a permanent ID, I still haven't been able to do one as the government department give late dates. Now my account has been frozen until I get the permanent ID which I don't understand why, because they have my finger-prints to verify and I have my drivers license. I have recentlly discovered that I am able to obtain the ID quickly via online, which I wont be able to as the funds are stuck with the bank. I'm unemployed and struggling, as much as the funds in my account my seem small but I need them for something important. Three different branches in Durban (Davenport, Berea and Durban-North) have failed to assist me. I am really sad and broken that the bank doesn't have other means of assistance yet they make us take photos and finger-prints which doesn't help.