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cuwen M

1 reviews | Active since Sept 2018

05 Aug 2025, 16:40

Capitec stopped my account and I can’t access my funds

I have a nightmare with this bank , my account has been placed on a stop hold I’ve been to the bank everyday for a week now and no resolutions they stopped my account cause of my online betting winings can you imagine? And they flagged my account as a ‘mule’ I have money stuck in that account and now I can’t use it , I’ve been sending them all the required intonation and they telling me it’s not sufficient I explained and the service agent at the branch explained to them that the online betting company doesn’t provide Statements according to the popi act I NEED URGENT ASSIATNCE WITH MY ACCOUNT IM TIRED OF TGE RUN AROUND at this point I’m honestly thinking of getting a lawyer involved and suing the bank cause this is frustrating

Inc - ***

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Replies (2)
Capitec Bank
Capitec Bank's reply06 Aug 2025, 06:03
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
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cuwen M's update07 Aug 2025, 08:50
Reviewer Update
Also I see my account has been suspended