1 reviews | Active since Sept 2016

29 Jan 2026, 11:14

Capitec - stopped all accounts - no reason

I was offered a credit card and Overdraft by Capitec, accepted it, after 1 year, they phoned me and said i qualify for a load of R93000. 00 i said i am not interested, i would rather increase my credit card. a few days after the phone call, i was notified that my credit card and overdraft were stopped and i cannot use it anymore, i have paid on a monthly basis more than my installment, they said i am on debt rescue, and i have been off debt rescue more than 10 years already, i cannot withdraw any of my money that i have put in my accounts. i was at Brakpan Branch to querie this, and got no answers at all. currently i do not have a cent on my name because all of the extra money that i had i have deposited in my credit card. I need answers as soon as possible. Please contact me at ***

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Replies (6)
Capitec Bank
Capitec Bank's reply29 Jan 2026, 12:39
Official
Hi there , thank you for contacting Capitec Bank. You are through to Andi, thank you for your patience 🌻Please allow me a moment to fami****ise myself with your enquiry
Capitec Bank
Capitec Bank's reply29 Jan 2026, 12:39
Official
Did you get case number for your stopped account?
Capitec Bank
Capitec Bank's reply29 Jan 2026, 13:00
Official
Can you kindly contact us via WhatsApp to assist you Capitec WhatsApp Number: ***
's update29 Jan 2026, 13:02
Reviewer Update
I cannot see the whatsup number

Capitec Bank
Capitec Bank's reply29 Jan 2026, 13:06
Official
In future you can call us via the app, as it is free Did you know you can contact us via WhatsApp You can dispute transactions on the app for free without having to call in I appreciate your patience and understanding during this chat 💐. We’d also love to hear your thoughts about the service you received today — a short survey will pop up after this chat. Your feedback helps us improve and continue providing excellent support If you’re happy with my service, a 5-star rating would mean a lot. Feel free to reach out anytime—have a great day! 🌟
's update29 Jan 2026, 13:12
Reviewer Update
I have done a dispute on the whatsup message, and no results, i would like to get in contact with your Head Office Manager, because no one in the bank knows who stopped my account, and they can also not give any explanation regarding the termination of my accounts, if i do not get any feedback from this, i will go to the next further step to exployd Capitec