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Pleasure N

1 reviews | Active since Dec 2016

06 Mar 2018, 12:21

Capitec stop updating ITC when you settle a loan

It is funny how when you have a loan at Capitec and make monthly payments on time and profile is updated on time, but as soon as you settle the account, everything is abandoned you account is left as open on ITC with high balances and instalments hence affecting my score and affordability.

Other accounts I have on the profile have already been updated but only Capitec account remains as shown on the picture below,

Can you please update my account accordingly, 17 business days has passed since settling the account. I am a Capitec client since 2010, I do not like when treated in this manner. I demand my profile be updated on time.

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Replies (2)
Capitec Bank
Capitec Bank's reply06 Mar 2018, 15:17
Official

I acknowledge your posting, and have referred it to Pheliwe Baartman for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

PN
Pleasure N's update06 Mar 2018, 15:22
Reviewer Update
That is the problem, now I am given 5 working days again, with which in turn shall pass and I query again and given more time to resolve. This is simple, 1. Can I please have proof of settlement. 2. Can you please forwards paid up letter to Experian, Compuscan, Transunion, XDS and CC me on the email stating that my account if settled and closed, should this be already sent, please send again, I need dates and time and email address used to further engage with the respective ITC on updating the records.