Capitec Stoneridge

This morning I went to open an account at Capitec Bank. The lady that helped me was awesome. The problem began when I wanted to deposit R5 coins that I had been collecting since the beginning of the year. The branch at Stoneridge doesn't have a machine that counts coins, apparently. I had to sit and count R4800 worth of R5 coins and divide them according to Old and new coins- very tedious exercise! When it was time to deposit, they told me they didn't order the big deposit bags and they only had the smaller ones which meant that I had to make in 4 separate deposits and was charged about R80 for each deposit. It shouldn't have been my fault that the branch failed to order stationery - and I was not going to go to another branch having spent over an hour there already.

Very disappointed!