TB
Tarri B
1 reviews | Active since Jun 2011
22 Jul 2022, 10:46
CAPITEC STOLE MY MONEY
Hi, I paid Telkom R1900 on the 16th July. The payment hasnt reflected on there side. They sent an email stating they authorise a reversal. Capitec is not helping me!!! That is money that is unprocessed for 6 days now and Telkom sent the reversal letter. Capitec made me call 7 consultants at capitec, they have made my life hell when Telkom says the money isnt in there account and they say a reversal letter was sent.
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Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
22 Jul 2022, 11:23Good day Tarri
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Capitec Bank's reply22 Jul 2022, 11:23
Official
Good day Tarri
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
TB
---------- Forwarded message ---------
From: Mbali Zondo (M) <***>
Date: Fri, Jul 22, 2022 at 11:06 AM
Subject: Payment confirmation - not reflecting with Telkom - Reversal Required
To: *** <***>
Good DayThis is to confirm that we have only received a payment of R-550.00 on the 17th July 2022 and R-350 today the 22nd July 2022 from Tarri Botes yet she says she has paid an amount of R1900.00 which has not reflected in our bank account,As Telkom we request that you check on your side and refund the customer as the amount is not with us, the amount must be reversed so that she can redo the transaction, as this is not our issue its a Capitec issue. Details for the client below:
Dear Tarri-Dee BotesThe reversal on your card was confirmed and finalised. Capitec needs to reverse the amount of R1900.00 and Tarri then needs to redo payment. She sent us a screenshot of the payment in her Capitec unprocessed payments, so why are you making this our responsibility?Name: Miss Tarri-Dee BotesID: ***Mobile Number: ***Status: reversal required by bank to clients relevant card as money is sitting in clients unprocessed payments for 6 days now.Transaction Date | 16 Jul 2022 13:29
Amount | R 1900.00
Account | ***
Reference Number | 245YQ*****22Client Payment Information | Tarri-Dee Botes
Bank Card | Capitec - Savings Account - online payment Telkom portal
Account # | ***
Card Number | 5284 #### #### 2642 - EXP - 11/22
Kind RegardsMbali Zondo
Tarri B's updateReviewer Update
22 Jul 2022, 11:30---------- Forwarded message ---------
From: Tarri-Dee Botes <***>
Date: Fri, Jul 22, 2022 at 11:22 AM
Subject: Fwd: Payment confirmation - not reflecting with Telkom - Reversal Required
To: <***>
From: Tarri-Dee Botes <***>
Date: Fri, Jul 22, 2022 at 11:22 AM
Subject: Fwd: Payment confirmation - not reflecting with Telkom - Reversal Required
To: <***>
---------- Forwarded message ---------
From: Mbali Zondo (M) <***>
Date: Fri, Jul 22, 2022 at 11:06 AM
Subject: Payment confirmation - not reflecting with Telkom - Reversal Required
To: *** <***>
Good DayThis is to confirm that we have only received a payment of R-550.00 on the 17th July 2022 and R-350 today the 22nd July 2022 from Tarri Botes yet she says she has paid an amount of R1900.00 which has not reflected in our bank account,As Telkom we request that you check on your side and refund the customer as the amount is not with us, the amount must be reversed so that she can redo the transaction, as this is not our issue its a Capitec issue. Details for the client below:
Dear Tarri-Dee BotesThe reversal on your card was confirmed and finalised. Capitec needs to reverse the amount of R1900.00 and Tarri then needs to redo payment. She sent us a screenshot of the payment in her Capitec unprocessed payments, so why are you making this our responsibility?Name: Miss Tarri-Dee BotesID: ***Mobile Number: ***Status: reversal required by bank to clients relevant card as money is sitting in clients unprocessed payments for 6 days now.Transaction Date | 16 Jul 2022 13:29
Amount | R 1900.00
Account | ***
Reference Number | 245YQ*****22Client Payment Information | Tarri-Dee Botes
Bank Card | Capitec - Savings Account - online payment Telkom portal
Account # | ***
Card Number | 5284 #### #### 2642 - EXP - 11/22
Kind RegardsMbali Zondo
TB
Tarri B's update22 Jul 2022, 11:30
Reviewer Update
---------- Forwarded message ---------
From: Tarri-Dee Botes <***>
Date: Fri, Jul 22, 2022 at 11:22 AM
Subject: Fwd: Payment confirmation - not reflecting with Telkom - Reversal Required
To: <***>
From: Tarri-Dee Botes <***>
Date: Fri, Jul 22, 2022 at 11:22 AM
Subject: Fwd: Payment confirmation - not reflecting with Telkom - Reversal Required
To: <***>
---------- Forwarded message ---------
From: Mbali Zondo (M) <***>
Date: Fri, Jul 22, 2022 at 11:06 AM
Subject: Payment confirmation - not reflecting with Telkom - Reversal Required
To: *** <***>
Good DayThis is to confirm that we have only received a payment of R-550.00 on the 17th July 2022 and R-350 today the 22nd July 2022 from Tarri Botes yet she says she has paid an amount of R1900.00 which has not reflected in our bank account,As Telkom we request that you check on your side and refund the customer as the amount is not with us, the amount must be reversed so that she can redo the transaction, as this is not our issue its a Capitec issue. Details for the client below:
Dear Tarri-Dee BotesThe reversal on your card was confirmed and finalised. Capitec needs to reverse the amount of R1900.00 and Tarri then needs to redo payment. She sent us a screenshot of the payment in her Capitec unprocessed payments, so why are you making this our responsibility?Name: Miss Tarri-Dee BotesID: ***Mobile Number: ***Status: reversal required by bank to clients relevant card as money is sitting in clients unprocessed payments for 6 days now.Transaction Date | 16 Jul 2022 13:29
Amount | R 1900.00
Account | ***
Reference Number | 245YQ*****22Client Payment Information | Tarri-Dee Botes
Bank Card | Capitec - Savings Account - online payment Telkom portal
Account # | ***
Card Number | 5284 #### #### 2642 - EXP - 11/22
Kind RegardsMbali Zondo