Capitec stole my money

Good day

I have received your response and it is noted, but I cannot accept this as not all the information I requested was attached.

Firstly, I have a sworn affidavit stating that I did NOT give anyone my phone, account numbers or password to my banking app. I find this binding to my conscience as it is fact.

The ***** department did mention that an sms was sent to my phone, and that I sent it to another number giving someone consent to use my phone. I am awaiting the proof of this as it was stated that they could see it on their side and that this is the reason for not receiving a full refund. I also never received a notification of any of the many transactions which were going off my account. Why was this? Can you also prove that I received these as I can assure you, as binding as the sworn affidavit is, I did not receive any notifications.

We will await the above mentioned proof as we feel that this was done by someone at Capitec. Also following the comments on Hellopeter, there were other clients de*****ed in the same manner, into the same accounts. This is not a coincidence. This matter may need to be taken up by the Hawks as it is apparent that this is a syndicate within Capitec.

Please forward us the above mentioned proof of smses sent and received in a timeous manner.

Incident# ***6

Regards

Jasmine Pfeifer