Capitec stole my money and wants me to call eskom to get it back

So yesterday I buy electricity from my Capitec banking app and then they send me a token number with only 0’s in it, so obviously this didn’t work. I call capitec this morning and speak to a lady by the name of Samantha Van Schalkwyk and she tells she can’t help me I must call eskom and then when I asked for the number she didn’t have one. So this person and capitec expect me the client to call Eskom’s 5000 different departments to hopefully get help from eskom how pathetic? So what do we pay the service fee for? The day before payday capitec *****s my last money and now wants me to call eskom to get it back. This is honestly a bubblegum operation here because even if you pay an account incorrectly, you must go to small claims court, they can’t even give your your own money back that’s in their system. My opinion rather stick to the banks that know what they are doing coz capitec isn’t a bank if you ask me