CAPITEC STOLE MY MONEY

On 29 Aug 2023 I was ****med out of all my money in my capitec account. A lady phoned me saying she was from Capitec. She gave me an employee number before she said anything else. Then she told me that there was an amount on my account for Takealot and they were checking it because there have been ****s with regards to Takealot. Then she continued by asking me to verify the debit orders on my account. I had to say yes or no. Some were my debit orders but others weren't. She then only asked me to scan a QR code and she proceeded to verify more of my details. She then said that capitec would reverse the *****ulent debit orders and would reimburse me for them. She asked me to log out of my app which I did and told me that they were just busy doing the reimbur*****t. I tried to log back into my banking app but couldn't get and got suspicious. I tried again and got into the app. I saw that every single account had a zero balance. I immediately called capitec ftom my wifes phone and they stopped my account immediately. Unfortunately all my money was already gone. They then transferred me to the ***** department but after 7 minutes of having the phone ring in my ear I put down and phoned again. Again I waited for an answer. My wife then received a call on her phone from Capitec Loan Department and a lady said that she was calling about the **** and was going to log the case. She gave me an incident number and told me to go to the police and report it. She said that they were going to start right away to trace the money. The next day I took everything to Capitec that they needed to proceed with the case. A week later I received an SMS asking me to send everything through again which I did. I continuously had to contact them to find out if they had any news. Every time I was told that they were still investigating. By 4th Oct 2023 I still had not heard anything from capitec and I went to see them. Only then did they reopen my account and told me that they were still investigating. Needless to say that they are now simply pulling up their shoulders and are keeping me liable for the money taken from my credit card and access facility AND they are charging interest. I had been a client of capitec since 2012 and never had problems but I'm convinced that this was an inside job. Capitec is the worst bank to deal with