SM
Susan M
1 reviews | Active since Jun 2019
26 Jun 2019, 14:12
Capitec stole my money
I am very dissatisfied and frustrated. Capitec stole my money, even now my query is not resolved, they do not respond to my calls. I have to follow up everyday. Since the 31 May, they deducted card swippings with the total amount of R15 077 on my savings account. They confirmed it was an error from their side but till today they have not credited my account. People of Mzansi be warned about the ******** at Capitec. I advise you to check your statements daily.
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Replies (3)
Capitec Bank's replyOfficial
26 Jun 2019, 15:45I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply26 Jun 2019, 15:45
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
SM
Susan M's updateReviewer Update
26 Jun 2019, 18:53I wonder how many 5 days have passed since you promised that my query will be resolved. Your service is pathetic.
SM
Susan M's update26 Jun 2019, 18:53
Reviewer Update
I wonder how many 5 days have passed since you promised that my query will be resolved. Your service is pathetic.
Capitec Bank's replyOfficial
27 Jun 2019, 15:05Good day Miss Masikane
As per our telephonic conversation I will keep you updated with regards to your matter.
Kind regards
Complaint Management
Capitec Bank
As per our telephonic conversation I will keep you updated with regards to your matter.
Kind regards
Complaint Management
Capitec Bank
Capitec Bank's reply27 Jun 2019, 15:05
Official
Good day Miss Masikane
As per our telephonic conversation I will keep you updated with regards to your matter.
Kind regards
Complaint Management
Capitec Bank
As per our telephonic conversation I will keep you updated with regards to your matter.
Kind regards
Complaint Management
Capitec Bank