Capitec Stole My Money

I was not surprised to see that other people have already had the exact same experience as I did. This is so unacceptable on every level. How do you get away with this? I put my card in the machine to draw R700, the card came back and you kept the money. What? Yes! We waited forever but nothing arrived. Visited the bank and were told the 'investigation' story. What investigation? Your bank. Your ATM machine. My money. Do the math. I know someone who lost more money this way. We have decided to take to social media because A) I want my money back and B) I honestly pray this doesn't continue to happen to other people. Seriously, its just not okay.