Capitec stole my money!

On the 26th of October at 17:40, I went to go withdraw R2000 at one of the ATM's at Gugulethu mall. Your machine did not even give me an option to "Take your cash" it literally gave me my card and said "next customer"!!. Right after that I had a notification saying that money has been taken out of my account,I stood there for a good 30 minutes still no money coming out, even the people who were standing behind me did not get their money! The following morning I went to the branch they confirmed that on my bank statement the money went out and one of the consultants made a phone call so that this could get looked into, the person on the other end, they CONFIRMED that the machine was FAULTY at that time but will get this investigated and they would get back to me within TWO business days. Tuesday came I still had not received a phone call yet, Wednesday I called them using the reference number I was given still, no phone call, Thursday I called again they said that it was still under "Investigation" This was now FOUR business days. Right after I dropped the call I received a lousy text message saying that " THE WITHDRAWAL DISPUTE WAS UNSUCCESSFUL" I am dissapointed in your service because I have been a loyal customer for almost 4 years now, and you took my hard earned money over your defective machines which you had ADMITTED that was faulty at the time. I want my money back!