CAPITEC STOLE MY MONEY

i just opened a capitec account and this month is my second month , someone withdraw money R1000 in my account on the 23/01/2015 using an atm closer to where i stay , i went to capitec bank and the person who assisted me just said she will log a call to find out what had happened and the she said i withdrew money using my card and pin and it is not a **** as the chip is unique and it is definitely my card that swapped, i never gave anyone my pin, i had my card with me all the time there is no way that someone had my card , they said i need to open a case at the police station and they cannot help me any further i think that is not fair as they are my bank they should do the investigation because the money was withdrew at an fnb bank i believe there are cameras at atm's they have the power to investigate who withdrew the money but they are failing to do so i am highly disappointed