1 reviews | Active since May 2017

31 May 2017, 11:08

Capitec Stole my money!!!

<p>This is the second time i write a review about the same issue i have with Capitec as the issue is still not resolved, i have decided to take things to the next level and open a case against Capitec for *****ing my money, i transferred money into the wrong account number, just one digit wrong, i know its my mistake but it is still my money, the so called customer care lady phones me this morning advising me with an attitude that "sorry my money is gone now" and "I will never see my money again"??? </p> <p>I can liiterly not explain how i feel, this is *****ing my money, they cant even assist me with a simple thing. </p> <p>Capitec will hear from my lawyers as well as I will open a case advising that they stole my money.</p> <p>Fed Up!!</p> <p> </p> <p>please come back to me urgently!!!</p> <p> </p>

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Replies (2)
Capitec Bank
Capitec Bank's reply31 May 2017, 14:06
Official

Good day

I regret to learn of the problems you’ve had with this matter as well as for the manner in which your request was dealt with. Please accept my sincere apology for any inconvenience caused.

Please be advised that the matter has been resolved and telephonic feedback was provided to the account holder.

Kind regards

Complaint Management

Capitec Bank

's update31 May 2017, 14:10
Reviewer Update

Thank you Capitec.